Generation Leadership: May 2006 Archives

Generation Leadership > May 31, 2006

Getting off track

[Cllr. Gavin Ayling] I worry that I am talking so much ideology that I am losing, not only my ability to communicate what I believe, but also to connect with people. I would, therefore, like to make a brief post about my core beliefs and avoid getting ideological about them:

Must Read for Trainers, Presenters & Coaches

[QAQNA Call Center QA Questions & Answers] Dan Russell over at Creating Passionate Users had one of the best posts I've seen in a while. It underlines the importance of something that I always try to do.

Posted at 11:07 PM

May 31, 2006

Getting off track

Posted at 11:14 PM

Must Read for Trainers, Presenters & Coaches

Posted at 11:07 PM

May 30, 2006

What Would Thales Do?

[The QLog] Miletus, was not only a brilliant mathematician and scientist, but a very shrewd trader and investor. One anecdotal story about his life suggests that he become wealthy by procuring an absolute monopoly on the olive presses one year, after predicting a good harvest, based on his observations of the weather patterns.

Posted at 11:09 PM

Your Calls Can Be Monitored to Ensure Service Quality

[QAQNA Call Center QA Questions & Answers] Our SQA pilot established that they were doing a decent job yet identified key opportunities to leverage the strong relationships they had with customers into add-on sales. The company was able to make tactical decisions about the structure of the inside sales function and set new business goals based on the data from the assessment.

Posted at 11:08 PM

May 29, 2006

HBR Breakthrough Ideas for 2006

[Leading Questions] Check out Harvard Business Review's Breakthrough Ideas for 2006. There are some interesting gems here.

Posted at 11:09 PM

No Bullshit Leadership Show 4

[ Leadership, Inspiration, Motivation, Management] Phil’s No Bullshit Leadership award goes to: Rosa Say: Founder of Say Leadership Coaching, Managing with Aloha blog

Posted at 11:08 PM

May 28, 2006

What is Your Competitive Advantage?

[Coaching Tip: The Leadership Blog] Jack Welch, former CEO of General Electric, once said, "If you don't have a competitive advantage, don't compete." The continuous question every CEO asks is: How can our company continue to differentiate itself from our competition?

Posted at 11:08 PM

Mission Impossible It Ain’t!

[Motivation on the Run] Gene Ference says it’s a lot easier than you think to succeed at your job. His article is directed at a particular group (hotel, resort, etc), but I...

Posted at 11:07 PM

May 27, 2006

Take the Long Road If God Leads You

[churchrelevance.com] Consider the following excerpt from the story of Moses and the Israelites’ exodus from Egypt:

Posted at 11:09 PM

If you want something done right...

[Squint (a Lightpierce Communication Channel)] We’ve all heard that at one point or another ”” probably muttered it ourselves in the direction of our source of aggravation a time or two as well. The statement is usually born of irritation in getting someone to follow an instruction, game plan or vision, and they are just not getting it.

Posted at 11:08 PM

May 26, 2006

Strategic Leadership Team

[SPCC:About] The primary role of the Strategic Leadership Team is to recruit, train, equip, and shepherd volunteers. We believe strongly in the value of volunteerism and the importance of lay ministry.

Posted at 11:08 PM

More on Distinction by Actions

[Golden Practices] The other day, I posted on firms needing to distinguish themselves more effectively. I feel the need to add this...

Posted at 11:07 PM

May 25, 2006

Death by Ministry

[ryan::wentzel] Mark Driscoll’s recent blog entry on ministerial burn-out/moral failure and how to avoid it is a quick summary of the danger facing pastors and...

Posted at 11:08 PM

Leadership is Both an Art and a Science

[The Practice of Leadership] The practice of adaptive leadership requires the same awareness of working within a dynamic field of relationships in which the effect of any single action is not entirely controllable because in a systemic, interdependent reality, every action affects the whole. On the other hand, if one learns to understand the nature of the system that needs to be mobilized (the underlying structure and patterns of motion), he or she can become artfully adept at intervening in ways that are more rather than less likely to have a positive affect in helping the group to move to a new place, creating a new reality.

Posted at 11:07 PM

May 22, 2006

Clashing of Cultures

[SmartLemming.com] Traditional and start-up cultures are made up of different types of people. Acme, in the case of the Corporate IT group, is experiencing a culture clash because it must employ people who have been rooted in big business practices/bureaucracies in order to stabilize the business infrastructure while maintaining a start-up mentality.

Posted at 11:07 PM

Galbraith’s Wit and Wisdom

[http://legalliteracy.com/blog] John Kenneth Galbraith, who passed away on Saturday at age 97 was a prolific writer. He wrote 33 books and is considered to be one of the most widely read economists of our time.

Posted at 11:06 PM

May 21, 2006

10 Principles of Strategy

[The Practice of Leadership] I recently attended a course, “Designing Your Business Strategy” run by the Gordon Institute of Business Science (a South African university)...

Posted at 11:08 PM

Light blogging, tired souls and non-attachment

[Parking Lot] At any rate, light blogging this month. I have been involved in some incredibly draining work of late, the most recent of which required me to be substantially bigger than I normally have been.

Posted at 11:07 PM

May 20, 2006

4 Deadly Sins of Entrepreneurs

[Kristie T’s Home Biz-A-Pa-Looza] I read a report today by Christiane Holbrook of Legacy in Action about the 4 Deadly Sins of Entrepreneurs that I found interesting - dead on in fact...

Posted at 11:08 PM

WHATEVER BECAME OF “TRUE NORTH?”

[A CERTAIN SLANT OF LIGHT] Frank Laughter’s post, “We Need A Leader With A Compass,” begs a wider audience than I can give it with a link.

Posted at 11:07 PM

May 19, 2006

FDR: An Action President For The People - GWB: An Inaction President For Big Biz & His Own Pocketbook

[tabacco.blog-city.com] Bush has gotten a lot of things backwards: Take from the Poor and give to the Rich, Minority Rule, Trickle Down Economics to the nth degree, Outsourcing to create jobs in America, Spying on Americans who publicly disagree with Bush’s agenda a la 1984, suspending Human Rights and Legal Protections, signing Legislation and then issuing Signing Statements indicating if he disagrees with certain parts, he has the RIGHT to IGNORE them, Preemptive Wars for Oil and Profit, attempting to turn Social Security into a Profit Maker for brokers and speculators, Eroding the Graduated Income Tax to favor his “Haves” and “Have Mores”

Posted at 11:08 PM

LEADERSHIP’S HEAVY MANTLE

[http://legalliteracy.com/blog] The 15-week Enron trial is finally coming to a close. The defense is scheduled to make its impassioned closing argument to the jury today. The key theme will no doubt be that things were going along just fine at Enron until some crazy media report blew the lid off and caused a run on the bank. Such characterization, of course, begs the question: bles the lid of what? A well run company? Or a tangled web of conflicting self-interest, self-deception and fraud?

Posted at 11:08 PM

May 18, 2006

Jim Collins Leadership Articles

[Working the Angles] You can follow any responses to this entry through the RSS 2.0 feed.

Posted at 11:08 PM

Reinventing Your Firm, Ingredients for Success

[Golden Practices] To accompany my Business Lies post, the following list by Sam Decker of the Decker Marketing Blog is also quite good for new business ventures. But...

Posted at 11:06 PM

May 17, 2006

Business 2.0’s “Why Employees Should Lead Themselves”

[SmartLemming.com] “Bauch explained that Orpheus members share responsibility for many functions (not only keeping time but also fund-raising, staffing, and educational outreach) that most organizations assign to individual leaders. It’s a distributed approach to management that at first seems impractical but that–like open-source software programming–turns out to have many advantages.”

Posted at 11:08 PM

Kudos for Colgate Palmolive

[http://legalliteracy.com/blog] This is a business practice success story that corporate compliance lawyers will want to share with their clients. Not only did Colgate neutralized a potential smoking gun situation, they turned a potential legal problem into a business opportunity — the chance to protect their reputation and avoid an embarassing legal entanglement.

Posted at 11:07 PM

May 15, 2006

You Know What They Say About Assumptions...

[QAQNA Call Center QA Questions & Answers] In order for it to be effective, QA and call scoring must be an objective analysis of what took place in the moment of truth between company and customer. When anyone approaches call analysis with an assumption, for whatever reason, that the CSR must be good or bad, you run the risk of bias effecting the result.

Posted at 11:09 PM

A personal brand that hits close to home

[A little bit of Mark...] When I told him by dad was John True, his eyebrows shot up and his eyes practically bugged out. Knowing that my dad had a reputation as a tough man with whom you didn’t want to tangle, I thought I was staring at a victim and asked with great trepidation “where you one of the guys on his good side or his bad side?” A smile came over his face, followed by an excruciating long pause, after which he started to tell me how much he admired my father, how calm and quiet my father had been when he...

Posted at 11:07 PM

May 14, 2006

Another day at the office

[Talking Story with Say Leadership Coaching] I have just had two amazing days immersed in a conference, and I am searching for the right words with which to describe them to you. I’m in a stupor of sensory overload”¦ floating on the words of wisdom spoken by so many, and the energy which swirled around them with such intensity.

Posted at 11:09 PM

Howard Schultz’s leadership ways

[Customer World] LESSON 1: Dig deep to identify what you are truly passionate about (hint: it's not always the product itself) and convey that message to employees, customers, and colleagues. When you are passionate, you come across as excited, energetic, and enthusiastic -- all of the qualities people like to see in others.

Posted at 11:07 PM

May 13, 2006

Ten Stupid Mistakes Made by the Newly Self-Employed

[CC Blog: Venture Capital] This post was written by David Teten, source: Ten Stupid Mistakes Made by the Newly Self-Employed

Posted at 11:09 PM

Forbes Magazine’s List of the 20 Most Influential Business Books

[The Practice of Leadership] In Search of Excellence : Lessons from America’s Best-Run Companies by Tom Peters and Robert Waterman (1982) Built to Last : Successful Habits of Visionary Companies by Jim Collins and Jerry Porras (1994) Reengineering the Corporation by Michael Hammer and Jim Champy (1993) Barbarians at the Gate: The Fall of RJR Nabisco by Bryan Burrough and John Helyar (1993) Competitive Advantage : Creating and Sustaining Superior Performance by Michael Porter (1998) The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Galdwell (2000) The House of Morgan: An American Banking Dynasty and the Rise of Modern Finance by Ron Chernow (1990)/td> The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance by Peter Pande et al (2000) The 7 Habits of Highly Effective People by...

Posted at 11:07 PM

May 12, 2006

ACM International Collegiate Programming Contest

[PanAsianBiz - Doing business in Asia] Who would have thunk? I had no idea they even had such competitions. But, by golly, they do. And they have winners, too. And the winners are...

Posted at 11:08 PM

Away with My Wife

[Mark Waltz | ...because People Matter] My pace gets so out of control so quickly, too easily and way too often. I'm trying to lean into some core practices that help me stay focused on the people and things that are most important to me.

Posted at 11:07 PM

May 11, 2006

Real Life Leadership: Strategic planning should lead to strategic action

[Leading Questions] Simply put, you have to be a strategic thinker at all times. You have to change the way you operate so that strategic planning is a skill that is conducted every day, not every three years.

Posted at 11:07 PM

Equipped to think strategically

[Enterprise Design Strategy: Aligning IT & Business Practices] I would like to encourage enterprise architects to reference the book: "Strategic and competitive analysis - Methods and Techniques for analyzing business competition" by CS Fleisher and BE Bensoussan. Although the title might sound a bit like an MBA course this book is ideally suited for the enterprise architect who want a quick and practical reference guide to the major strategic thinking methodologies.

Posted at 11:06 PM

May 08, 2006

Ministry is a kingdom mindset

[ Life in student ministry] Almost every church I’ve been a part of has kids who attend youth group at other churches. Although some youth pastors take this as a personal offense or an indication of failure on their part, I’m actually glad these kids are still attending church and going where they will be most effectively ministered to.

Posted at 11:08 PM

Bored with change? Experience story

[IdeaFestival] Johnnie Moore posts a thoughtful piece, linking to an article, The Fetish of Change, that challenges the notion that we live in times of unprecedented change. Challenging change might appear as useful as challenging the direction of the wind, but to the extent that organizations turn to consultants and leadership gurus to make sense of change, perhaps it can be a useful questioning of organizational practice.

Posted at 11:07 PM

May 07, 2006

Portfolo Assessment: Reflective Utterances

[Tim Fredrick's ELA Teaching Blog] Like I said in the last post, all students madenon-reflective utterances to some degree. But, the more reflective a student was during the presentation, the morelikely he made utterances that corresponded to the above.

Posted at 11:07 PM

Leadership Network podcast

[djchuang.com] Leadership Network, described by NYT as a megachurch consulting firm, is now podcasting. There’s the official podcast feed posted on the FAQ page, and...

Posted at 11:06 PM

May 06, 2006

Termination Tips

[http://legalliteracy.com/blog] If you have employees you have employment law issues. It’s that simple. How you manage those issues can make the difference between a happy, productive workforce and a slacking, disgruntled one.

Posted at 11:12 PM

Adjusting to change

[Leadership Turn] Fellow B5 blogger Adelle Tilton has written a thought provoking post on adjusting to change. You can read it here

Posted at 11:07 PM

May 05, 2006

Revved!: An Incredible Way To Rev Up Your Workplace And Achieve Amazing Results

[Biz Book Talk | Business Books Reviewed and Discussed Daily] Keeping Them Revved - Be consistent in your daily actions; Follow the first two steps and make them a part of your routine!

Posted at 11:10 PM

Transit Sign Hackers Wreak Havoc Across the Country

[CIVITATENSIS] Transit Sign Hackers Wreak Havoc Across the Country Blogged under general, federal politics, provincial politics, culture, humour & curiosa, leadership & leaders by kaqchikel on Friday 5 May 2006 at 12:06 pm Toronto hackers got into several Toronto public transit signs, spelling: “Stephen Harper Eats Babies!” Since then, violated signs have appeared in several other Canadian cities, copy-catting the Toronto signs with equally outlandish statements about other public figures that no one could possibly believe: In Calgary: Jim Dinning Eats Nothing but Carrots! In Edmonton: Calgary Flames Eat Quiche!

Posted at 11:08 PM

May 04, 2006

Starbucks Watch Out, Chocolate's a Comin'

[brucedjohnson.net] This week, Business Week has an article entitled, "Chocolate: Belly Up to the Bar, which talks about how a number of companies are starting new chains...

Posted at 11:08 PM

Starbucks and Movement Building

[OnMovements] Since my middle daughter, Jessica, is one of the leading Starbuck’s store managers in Southern California, I figured the $3.97 would eventually help send my grandson Gavin to college. Also, I just read a review of “Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time.” Written by the chairman and CEO of Starbucks Howard Schultz and Dori Jones Yang, this book is a captivating read on leadership and on building a company that grows.

Posted at 11:07 PM

May 03, 2006

Megachurches growing in number and size

[Because I said so] SAN ANTONIO (AP) ”” A new survey on U.S. Protestant megachurches shows they are among the nation's fastest-growing faith groups, drawing younger people and families with contemporary programming and conservative values.Members of the Lakewood Church worship at the grand opening of their megachurch in Houston. Members of the Lakewood Church worship at the grand opening of their megachurch in Houston.

Posted at 11:09 PM

MLM Podcast No. 7 - Leadership Series Vol. 1

[MLM Blog Podcasts :: Main Page] MLM Podcasts is radio-esque experiment in Podcasting about Network Marketing. Tune in for tips, training, commentary, and other Shenanigans, Mad Hijinx and Tom Foolery related to the crazy world of MLM.

Posted at 11:07 PM

May 02, 2006

Leveraging Your Team's Interpersonal Skills

[Dumb Little Man, Tips and Advice for Everyday Life and Business] Using factor analysis, a method of statistical analysis, we have identified four distinct dimensions of relational work: influence, interpersonal facilitation, relational creativity, and team leadership. In this article, we'll explain each component and show how knowledge of all four can help managers hire the right employees, make the best work assignments, reward performance, and promote career development (others' and their own).

Posted at 11:07 PM

Time Management Seminars Chicago

[Page not found | bullthink!com] Time Management Seminars Chicago

Posted at 11:06 PM

May 01, 2006

Summary: Leading the Leaders

[connect.educause.edu | Technology In Academia -- Connect @ EDUCAUSE] This is a summary of the 2006 EDUCAUSE Western Regional Conference opening general session presented on April 24th in San Francisco.

Posted at 11:08 PM

Rallies Show Americans Want Real Action on Genocide

[Think Progress] Our guest blogger, Tom Lantos (D-CA), is the ranking Democrat on the House International Relations Committee and the founding co-chairman of the Congressional Human Rights Caucus.

Posted at 11:07 PM

Generation Leadership > May 31, 2006

Getting off track

Must Read for Trainers, Presenters & Coaches

May 31, 2006

Getting off track

Must Read for Trainers, Presenters & Coaches

May 30, 2006

What Would Thales Do?

Your Calls Can Be Monitored to Ensure Service Quality

May 29, 2006

HBR Breakthrough Ideas for 2006

No Bullshit Leadership Show 4

May 28, 2006

What is Your Competitive Advantage?

Mission Impossible It Ain’t!

May 27, 2006

Take the Long Road If God Leads You

If you want something done right...

May 26, 2006

Strategic Leadership Team

More on Distinction by Actions

May 25, 2006

Death by Ministry

Leadership is Both an Art and a Science

May 22, 2006

Clashing of Cultures

Galbraith’s Wit and Wisdom

May 21, 2006

10 Principles of Strategy

Light blogging, tired souls and non-attachment

May 20, 2006

4 Deadly Sins of Entrepreneurs

WHATEVER BECAME OF “TRUE NORTH?”

May 19, 2006

FDR: An Action President For The People - GWB: An Inaction President For Big Biz & His Own Pocketbook

LEADERSHIP’S HEAVY MANTLE

May 18, 2006

Jim Collins Leadership Articles

Reinventing Your Firm, Ingredients for Success

May 17, 2006

Business 2.0’s “Why Employees Should Lead Themselves”

Kudos for Colgate Palmolive

May 15, 2006

You Know What They Say About Assumptions...

A personal brand that hits close to home

May 14, 2006

Another day at the office

Howard Schultz’s leadership ways

May 13, 2006

Ten Stupid Mistakes Made by the Newly Self-Employed

Forbes Magazine’s List of the 20 Most Influential Business Books

May 12, 2006

ACM International Collegiate Programming Contest

Away with My Wife

May 11, 2006

Real Life Leadership: Strategic planning should lead to strategic action

Equipped to think strategically

May 08, 2006

Ministry is a kingdom mindset

Bored with change? Experience story

May 07, 2006

Portfolo Assessment: Reflective Utterances

Leadership Network podcast

May 06, 2006

Termination Tips

Adjusting to change

May 05, 2006

Revved!: An Incredible Way To Rev Up Your Workplace And Achieve Amazing Results

Transit Sign Hackers Wreak Havoc Across the Country

May 04, 2006

Starbucks Watch Out, Chocolate's a Comin'

Starbucks and Movement Building

May 03, 2006

Megachurches growing in number and size

MLM Podcast No. 7 - Leadership Series Vol. 1

May 02, 2006

Leveraging Your Team's Interpersonal Skills

Time Management Seminars Chicago

May 01, 2006

Summary: Leading the Leaders

WHATEVER BECAME OF “TRUE NORTH?”

Business 2.0’s “Why Employees Should Lead Themselves”